NordiqoYour analyst is a message away
Have a question about Nordiqo or your account? Your analyst and our support team are happy to help — reach out and we'll get back to you as soon as we can.
Before you write in
Most questions already have an answer on this site, and checking first is usually faster than waiting on a reply.
- The questions people ask us most — costs, withdrawals, verification and minimum deposit.
- How Nordiqo works, with a person guiding you — what happens after you register, step by step.
- Pricing — what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00 a.m.–6:00 p.m. |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you reach out
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute call than in four back-and-forth messages.
Outside business hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are enough for us to find your account. Never send a password, full card number or one-time code — no one on our team will ever ask for these.
If something looks off
Report it the same day. Anything involving a payment you don't recognize is escalated immediately rather than joining the standard queue.